Privacy and Cookie Policy

1. Who we are

Care Solution Services Ltd ("we", "us", "our") is a domiciliary (home) care provider based in London. We are the data controller for personal information collected through this website, www.caresolutionservices.co.uk.

• Registered company name: Care Solution Services Ltd
• Company registration number: [insert]
• Registered address: 156 Camberwell Road, London SE5 0EE
• Email: info@caresolutionservices.co.uk
• Phone: [insert correct number]
• ICO registration number: [insert]

This policy explains what personal information we collect when you use our website, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

2. What this policy covers

This policy applies to visitors to our website and people who contact us through it. If we provide care to you or a loved one, we collect and use additional information (including health information) as part of that care. That is explained in our separate Service User Privacy Notice, which we give to clients when they join us.

3. Information we collect

Information you give us. When you complete our Contact Us form, or email or phone us, we collect:

• your first and last name
• your email address
• the subject and content of your message
• any other details you choose to give us, such as the care needs of you or a family member

Please do not include sensitive details (for example, detailed medical information) in the website form unless necessary. We will ask for what we need during a proper assessment.

Information collected automatically. Like most websites, our site (built on Wix) may collect technical data such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. See the Cookies section below.

4. How we use your information and our legal basis

We do not use your information for automated decision-making or profiling that has legal or similarly significant effects on you.

5. Who we share your information with

We do not sell your personal information. We may share it with:

• Wix.com, which hosts our website and processes form submissions and site data on our behalf
• IT, email and other service providers who support our business and are bound by confidentiality and data protection obligations
• Professional advisers such as accountants or lawyers, where necessary
• Regulators, law enforcement or other authorities where we are legally required to do so, for example the Care Quality Commission or the Information Commissioner's Office

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework, or an adequacy decision.

6. How long we keep your information

We keep website enquiries only as long as needed to deal with them. If your enquiry does not lead to us providing care, we will delete it within [12 months]. If it does lead to care, your information is held under our Service User Privacy Notice and our care record retention rules. Where the law requires us to keep information for longer, we will do so.

8. Keeping your information secure

We take appropriate technical and organisational steps to protect your information from loss, misuse and unauthorised access, including restricting access to those who need it. No internet transmission is completely secure, so please take care about what you send us by email or online forms.

9. Your rights

Under UK data protection law you have the right to:

• be told how your information is used (this policy)
• access the personal information we hold about you
• have inaccurate information corrected
• have your information erased in certain circumstances
• restrict or object to our use of your information in certain circumstances
• data portability in certain circumstances
• withdraw consent at any time where we rely on consent

To use any of these rights, email info@caresolutionservices.co.uk. We will respond within one month. We may need to verify your identity first. There is normally no charge.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Helpline: 0303 123 1113

11. Links to other websites

Our site may link to third-party websites, such as partner organisations. We are not responsible for their privacy practices, so please read their policies when you visit them.

12. Children

Our website is aimed at adults, including family members arranging care. We do not knowingly collect personal information from children through the website.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date at the top.

14. Contact us